Frequently Asked Questions

Yes!! We do same day flower delivery when you order before 2:00pm.

If you order after our cut-off time, we encourage you to make a phone call to ensure that we can accommodate your request.

Because our couriers operate within a delivery-window, we cannot guarantee specific delivery times or have an accurate idea of when exactly the deliveries will arrive each day. You will receive an email notification upon a successful delivery.

Normally delivery driver pick up around 11am and deliver before 6pm.

Due to factors such as seasonal fluctuations, supplier availability, and natural growth patterns, the actual flowers received may differ slightly from those depicted in our advertisements or on our website. While we make every effort to accurately showcase our floral products, we cannot guarantee exact matches in color or flower type.

Rest assured, our team is committed to selecting the freshest, most beautiful, and appropriate substituting blooms available at the time of your order to ensure the complete satisfaction with your floral purchase.

We strive to provide the freshest quality of flowers. However, damages can occur during transportation due to weather conditions or circumstances out of control.

If you are not satisfied with the quality of our products, please call us or email with order confirmation. And please send us pictures.

Due to the perishable nature of the products, quality complaints must be received within 24hours following delivery.

We will offer a replacement in-store depending on the nature of the complaint. No refund will be issued.

Order Changes

Update request on your order should be done 24 hours before the delivery date.

Change requests are not guaranteed during the holidays, Valentine’s Day, Mother’s Day, Thanksgiving and Christmas.

Order cancellations

It maybe possible to cancel the order, depending on the time of the cancellation request.

No refund will be issued for any order cancellations made within 24 hours before the delivery/pick-up date.

For any order cancellation requested 24 hours+ before the delivery/pick-up date, a $10 cancellation fee will apply.

No cancellation during peak holidays; Valentine’s Day, Easter, Mother’s day, Thanksgiving and Christmas.